Refund & Cancellation Policy

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Should there be a request to cancel meal plans; it will take effect in 3 business days. Client can transfer the remaining days to a third party or as an online credit to loseweight.ae orders.

  • Cancellation & refund for meal plans is only under extenuating circumstance and upon approval of LoseWeight UAE Management. A two (2) weeks processing time with twenty percent (20%) cancellation fee will apply on the meal plan retail price with all discounts forfeited. Credit card charges of 2.25% of the amount on any product purchased incurred by LoseWeight.ae will be deducted from the refunded amount.
  • In the event of a global pandemic, LoseWeight UAE will not refund but you have the option to pause your plan valid up to one year to resume.